Share this entry
contact center Syllabification: con·tact cen·ter

Definition of contact center in English:


An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.
Example sentences
  • With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.
  • A good system is integrated and can attach additional data from other customer management systems in your contact center.
  • The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.
Share this entry

What do you find interesting about this word or phrase?

Comments that don't adhere to our Community Guidelines may be moderated or removed.

Subscribe to remove adverts and access premium resources