A document setting out the rights of citizens, especially a British government document of 1991 that guaranteed citizens the right of redress on occasions where a public service failed to meet certain standards.
- If he did not have an agenda on the scale of his predecessor, he certainly had his policy concerns, including low inflation, and the Citizen's Charter to improve public services.
- As with the Next Steps' initiative, the good intentions of the Citizen's Charter to improve customer care across the public service provided opportunity for it to use such support to its advantage.
- What was the Citizen's Charter if it was not public service reform under a different badge?
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