Denoting or relating to a business characterized by a very close relationship with its customers or clients: a high-touch consultancy high-touch customer service that the big retailers just can’t give
More example sentences
- As the company continues to grow, maintaining its neighborly image and "high-touch" philosophy while satisfying such an enthusiastic customer base will be the challenge.
- "Everyone told us that our high-touch approach wasn't scalable," he recalls.
- We strive to be a company that's both high-tech and high-touch.
Definition of high-touch in:
- The US English dictionary