A system of banking whereby transactions are performed directly by telephone or over the Internet.
- Besides home banking through Internet and telephone banking, the banks use a variety of channels to connect the client with its sales force and its operations.
- The search for new interfaces also leads to new delivery channels like kiosking and home banking, which provide similarly attractive opportunities for customers.
- The growing popularity of internet and home banking has finally forced UK banks to speed up the time it takes to transfer funds between accounts.
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