Denoting or relating to a business characterized by a very close relationship with its customers or clients: a high-touch consultancy high-touch customer service that the big retailers just can’t give
More example sentences
- The senior vice-president of operations said: 'We're trying to balance the high-tech, high-touch thing.'
- Paulo Freire's high-touch experiences with Brazilian literacy programs might teach us how to enfranchise digitally illiterate people in developed societies.
- Because the hospitality business is high-touch and, therefore labor-intensive, high employee morale and low employee costs are critical.
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