Definition of contact center in English:

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contact center

Entry from US English dictionary


An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.
Example sentences
  • With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.
  • A good system is integrated and can attach additional data from other customer management systems in your contact center.
  • The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.

For editors and proofreaders

Syllabification: con·tact cen·ter

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