Entry from US English dictionary
Definition of secret shopper in English:
A person employed by a manufacturer or retailer to pose as a shopper in order to evaluate the quality of customer service. Also called mystery shopper.
- Columbus, Ohio-based Resource Marketing's secret shoppers encountered the following highs and lows on recent shopping sprees.
- However, random secret shoppers report that orders can take between five and 10 minutes to fill and actually take longer during nonpeak operating hours.
- (Managers and secret shoppers also conduct twice weekly perception and cleanliness surveys).
What do you find interesting about this word or phrase?
Comments that don't adhere to our Community Guidelines may be moderated or removed.